Change to HTTPS to prevent any image hosting issue

Change to HTTPS to prevent any image hosting issue

Dear Valued Seller, You are advised to use any image hosting sites that starts with “https” to ensure your image is uploaded and hosted properly. Many browsers are now complying to the security certificate and they are slowly blocking contents that does not come with https. What is HTTP and HTTPS? Website with HTTP has been widely used since 25 years ago and now starting […]

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[UPDATE] Design Your Store The Way You Want It

[UPDATE] Design Your Store The Way You Want It

Dear Valued Sellers, We will be officially launching our DIY store builder in the middle of September.  In this update, we will go through with you what you can expect in the store builder and what is the potential impact to your store. All in all – here is why we are launching the DIY store builder: To empower sellers the flexibility to control, design […]

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[UPDATE] A Brand New Lelong By End of July

[UPDATE] A Brand New Lelong By End of July

Dear Valued Seller, We had receive feedbacks about Lelong’s interface and navigation and ever since last year, we’ve been discussing how to integrate and roll out a revamp site properly. The revamp site needs to be much more user-friendly and provide a better user experience. 7 months to date, as we’ve been hinting on several occasions, today we are pleased to announce that a brand new Lelong […]

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GST Changes and How It Impacts You

GST Changes and How It Impacts You

Dear Valued Seller, In line with the Finance Ministry to reduce the GST rate from current 6% to 0%, starting 1st of June, all GST charges will be amended from 6% to 0%. Here is a list of changes that will impact you. 1. GST Changes in Lelong Services & Fees All agreements such as Webstore & Netpay will be revised to reflect on GST changes. […]

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Star Seller Programme

Star Seller Programme

Note: Updated on 6th of June on Star Deals Subsidy Reimbursement.   Dear Valued Seller, Star Seller Programme is designed to provide dedicated support to our top performing sellers to achieve better growth overall. Here is something you need to know about ‘Star Seller’: What is a Star Seller? A Star Seller referring to the selected seller that provides good delivery services, good performance and fewer […]

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More Personalization with Live Chat

More Personalization with Live Chat

Introducing Lelong’s Live Chat service that allows buyers to talk to you easily. With the convenience of this new feature on Lelong’s website, buyers are able to ask questions directly regarding the product details, delivery service and many more with just a click on the chat button!    A quicker response will build confidence in your buyer, encouraging a higher conversion rate. This live chat […]

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Sneakpeek of Star Seller Programme

Sneakpeek of Star Seller Programme

Dear Valued Seller, For the past few months, we have been working hard on a programme that can support top-performing sellers and enable you to sell more. Today, we are pleased to announce a snippet of the programme – Star Seller Programme – will be going live by the end of April.   What is Star Seller Programme Star Seller Programme is designed to provide […]

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Netpay Charges Announcement

Dear Valued Seller, With the recent announcement from Bank Negara Malaysia saying that no extra charges imposed on cards transaction, we are also informed by Bank Negara Malaysia to submit sellers that are still passing the fees to buyers. In line with the BNM policy changes, we would like to announce that by 4th of April, sellers are no longer allowed to pass the fee […]

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Converting to Auto-Confirm To Improve Your Sales

Dear Valued Seller, To provide you a better selling experience and order management, we are now rolling out order auto-confirmation sitewide. Please take note that this feature will be implemented by Monday, 16th of April 2018. Key Benefits To give you some hindsight, here are the benefits to auto order confirmation: 1. Increase Your Sales Doing stock checks on every single order is very costly […]

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Bait Advertising (False Advertising) – Fine Up To RM250k

Bait Advertising (False Advertising) – Fine Up To RM250k

Under the Consumer Protection Act, 1999 (Act No. 599), a merchant must be responsible to continuously monitor and update their product pricing and product quantity (stock availability). The two (2) most important related sections under this act are Section 12 and Section 13, under the Consumer Protection Act, 1999 (Act No. 599).   Section 12 (English): Section 12 (Malay):   Section 13 (English): Section 13 (Malay):     It states that:  […]

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