How to Build Your Customer’s Confidence and Trust
No matter what industry you are in, customer trust is one of the most cost-effective ways to keep your business on the road to success.
When you have developed trust with your customers, they are more likely to recommend you to other people by putting their own reputation on it.
Here are 3 ways that you can start building customer trust in your business at the lowest cost:
1. Brand Your Store Across Your Product Posting
The quality of all the images used in your store, be it a store banner or product image is one of the most important feature when shopping online.
You may also utilize Lelong DIY Store Builder to create professional web store with ready-made templates & modules to enhance your web storefront.
Please proceed to read these posts if you want to know more about the store builder.
Example of stores built using Lelong DIY store builder:
2. Provide detailed and accurate product information
Product description with features and advantages of the product gives customers confidence to make the purchase.
Always remember to not over-promise certain features/benefits that cannot be delivered.
When your customers are satisfied with the products/services provided, they would be more happy to write you a positive review and this will help you to to gain more confidence from the next potential customers.
Example of positive reviews that help to convince potential buyers for next purchase:
3. Maintain good relationships and build customer satisfaction
You may follow up with your customers regarding the products/services provided.
Thank those who leave you a positive feedback, and while for the negative, take it in a positive manner and make efforts to rectify the mistake.
Reply towards a negative feedback may also help to regain the trust as it shows that you care about your customers.
This will then help to build customer loyalty which is critical to the long-term success of your business.
Example of prompt response from seller towards negative feedback that will help to rebuild trust and gain confidence from other buyers: